Introduction
Welcome to Quowski ("we," "our," or "us"). We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS gateway platform and related services.
Information We Collect
Personal Information
- Account Information: Name, email address, phone number, billing details
- Contact Data: Phone numbers, names, and custom parameters of contacts you upload to our platform
- Communication Data: SMS message content, timestamps, delivery status, and reply data
- Payment Information: Billing address, payment method details (processed by secure third-party processors)
Technical Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Log files, access times, pages viewed, features used, system activity
- Cookies and Tracking: We use cookies and similar technologies to enhance your experience
How We Use Your Information
To Provide Our Services
- Process and route SMS messages through connected Android devices
- Manage your contacts and segmentation
- Execute automated flows and campaigns
- Provide customer support and troubleshooting
For Business Operations
- Process payments and prevent fraud
- Send important service notifications
- Improve our platform and develop new features
- Analyze usage patterns and performance metrics
For Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and prevent harmful activities
- Enforce our Terms of Service
Data Sharing and Disclosure
We Do Not Sell Your Data
We do not sell, trade, or rent your personal information or your contacts' information to third parties.
Limited Sharing Circumstances
We may share information with:
- Service Providers: Trusted vendors who help us operate our platform (payment processors, hosting providers)
- Legal Requirements: When required by law, subpoena, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share specific information
SMS and Message Data
Your Responsibility
- You are the data controller for any personal data you collect and process through our platform
- You must obtain proper consent from contacts before sending messages
- You are responsible for complying with applicable spam laws and regulations
Our Processing
- We act as a data processor for message content you send through our platform
- We store message content only as long as necessary to provide our services
- We implement technical measures to secure message data in transit and at rest
Data Security
Protection Measures
We implement appropriate security measures including:
- Encryption of data in transit (SSL/TLS) and at rest
- Regular security assessments and monitoring
- Access controls and authentication procedures
- Secure infrastructure and network protection
Your Role in Security
- Protect your account credentials and API keys
- Use strong, unique passwords
- Regularly monitor your account activity
- Implement proper access controls for your team members
International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place through:
- Standard contractual clauses
- Adequacy decisions
- Other legally approved mechanisms
Data Retention
We retain your information only as long as necessary for:
- Providing our services to you
- Complying with legal obligations
- Resolving disputes and enforcing agreements
- Legitimate business purposes
Your Rights and Choices
Access and Control
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Delete your personal data
- Restrict or object to our processing of your data
- Data portability in a machine-readable format
Marketing Communications
You can opt-out of marketing emails by:
- Using the unsubscribe link in our emails
- Adjusting your notification preferences in account settings
- Contacting us directly at [support email]
Third-Party Services
Our platform may integrate with or link to third-party services. This Privacy Policy does not apply to those services. We recommend reviewing their privacy policies before use.
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the new policy on our website
- Sending an email notification
- Showing a prominent notice in our platform
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: admin@quowski.com